Delete my account

How to erase your Acto account and everything in it, from the app or by writing to us.

Last updated: 2026-10-26

From the app

Open Acto, then:

• open the Profile tab;
• tap the gear icon at the top right: that is the Settings screen;
• scroll to the very bottom and tap Delete my account;
• confirm with Delete permanently.

On iPhone, if your account goes through Apple, Apple asks you for one last confirmation. If you cancel it, your Acto account is deleted anyway.

Nothing to request from us, no justification to give, no cooling-off period imposed. It is your account.

What gets erased

Deletion is permanent and covers:

• your account and your sign-in credentials;
• your profile, display name, picture and profile info;
• your scenes and every text you imported, along with your import diagnostics (documents and recognised text);
• your video takes, clips, photos and audio recordings, including the files stored on our media servers;
• your comments, likes and share links;
• your network: contacts, pending requests, blocks, and the reports you made;
• the troupes you created, for all their members, with their messages and voices;
• in other people’s troupes: your messages, your recorded voices and your private notes;
• the notifications your actions had sent to others (likes, comments, requests, invitations);
• your notification token, time zone and usual time;
• the usage measurement events concerning you;
• your waitlist or beta sign-up, if you had one with the same email address.

There is no bin, no dormant account, no way back.

What remains, and why

A few traces outlive your account, none of them carrying anything that identifies you:

• In other people’s troupes, your shared notes and your edits to the text remain, signed “someone” instead of your name: they are part of the troupe’s shared work, and removing them would change the text the others are rehearsing.
• A report that targeted your account is kept as a record that it happened, without your identifier or the reported text.
• The technical log of AI calls (date, type of call, duration, volume processed, no content) is detached from your account: it is only used to track our costs.
• Crash reports already sent stay at most 90 days at our diagnostics provider. They carry neither your name, nor your email address, nor your IP address, and are not linked to your account.
• Service emails already sent stay a few days at our sending provider.

Nothing else is kept just in case.

If you signed in with Apple, you can also check that Acto no longer appears among the apps using “Sign in with Apple”, in your Apple Account settings.

When

Erasure starts immediately. Data disappears from the app at once, and from our hosts’ technical backups within 30 days at the latest.

If you no longer have access to the app

Lost phone, uninstalled app, cannot sign in: write to us at contact@acto.re from your account’s email address, with “Account deletion” as the subject.

We check that it is really you, then delete the account and confirm by reply. Allow one month at most, in practice far less.

Erasing without closing your account

You do not have to lose everything to take back control:

• a take, a clip or a photo can be deleted one by one from the app;
• usage measurement and crash reports switch off in Settings (Profile tab, gear icon), Privacy section;
• AI features switch off in the same place;
• nudges switch off in Settings, Notifications section;
• notifications switch off in your phone settings.

What we process is detailed in the Privacy policy.