Delete my account

How to erase your Acto account and everything in it, from the app or by writing to us.

Last updated: 2026-07-28

From the app, in three taps

Open Acto, then:

• go to Settings;
• scroll down to Delete my account;
• confirm.

Nothing to request from us, no justification to give, no cooling-off period imposed. It is your account.

What gets erased

Deletion is permanent and covers:

• your account and your sign-in credentials;
• your profile, display name and picture;
• your scenes and every text you imported;
• your video takes, clips, photos and audio recordings, including the files stored on our media servers;
• your comments and likes;
• your network: contacts, pending requests, blocks;
• the usage measurement events concerning you.

Nothing is kept just in case. There is no bin, no dormant account, no way back.

When

Erasure starts immediately. Data disappears from the app at once, and from our hosts’ technical backups within 30 days at the latest.

Only a report concerning you may be kept beyond that, without your content, where the law requires us to keep a trace of abuse.

If you no longer have access to the app

Lost phone, uninstalled app, cannot sign in: write to us at contact@acto.re from your account’s email address, with “Account deletion” as the subject.

We check that it is really you, then delete the account and confirm by reply. Allow one month at most, in practice far less.

Erasing without closing your account

You do not have to lose everything to take back control:

• a take, a clip or a photo can be deleted one by one from the app;
• usage measurement switches off in Settings, Privacy section;
• AI features switch off in the same place;
• notifications switch off in your phone settings.

What we process is detailed in the Privacy policy.